FAQ_hosting

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M.R. Internet Sales Knowledge Base

General Questions

General Questions

: 1. What is your DNS information?; 2. What is the difference between Majordomo and the Subscribable mail lists?; 3. Can I compile programs written in C and C++?; 4. How can I tell how many visits my web site gets?; 5. Do you offer web page design services?; 6. Can I upgrade my account?; 7. Do you maintain backups of my data?; 8. Do you offer dialup Internet access?; 9. What is virtual Web Hosting?; 10. Can I access my domain without the "www" in front?; 11. What are your Network capabilities?; 12. What Operating System and Server Software is being used?; 13. What type of hardware are you using?; 14. Do you handle international orders?; 15. Will Server Side Includes (SSI) work on your servers?; 16. Can I add more disk space to my account?; 17. What if I exceed my monthly transfer allowance?; 18. What is the cost for additional logins?; 19. Are third level domain names available?; 20. Can I point additional domains to the same main page as my current domain?; 21. Can I host domains in the sub-directory of my main account?; 22. Can I subdivide my space and resell it?; 23. Do you offer Technical Support?; 24. How long does it take to set-up a new account?; 25. Can I use my account for commercial purposes?; 26. Will I have unlimited access to my site for updates?; 27. With the Webmaster account how will the URL appear?; 28. How do I transfer files to my web site?; 29. What is a virtual/true domain?

1. What is your DNS information? - Top

Primary Name Servers: NS.HOST4U.NET 209.150.128.30
Secondary Name Servers: NS2.HOST4U.NET 209.150.129.3

- Updated: May 3, 2000

2. What is the difference between Majordomo and the Subscribable mail lists? - Top

The Subscribable maillists are a very simple to use way of building a e-mail list to maike general announcements, such as specials, price drops, or a monthly newsletter.

Majordomo is a highly interactive full featured program that allows every one subscribed to the list to interact and post to the list. Its fully designed to automate the management of Internet mailing lists. Commands are sent to Majordomo via electronic mail to handle all aspects of list maintainance. Once a list is set up, virtually all operations can be performed remotely, requiring no intervention upon the postmaster of the list site.

- Updated: March 29, 2000

3. Can I compile programs written in C and C++? - Top

Yes, if the account you choose includes Telnet access. The standard gcc compiler is used.

- Updated: March 26, 2000

4. How can I tell how many visits my web site gets? - Top

Included FREE with every account is Wusage 6.0, a very powerful tool for graphically tracking visitors to your site. It provides you statistics on how long visitors were there, what pages they visited and the order in which they were visited. With the advanced logging feature activated it even captures what browser was being used and how the visitors found you, whether through a search engine or a web site link.
- Updated: March 25, 2000

5. Do you offer web page design services? - Top

No. We currently don't offer Web Design Services, but check back soon for more information.
- Updated: March 25, 2000

6. Can I upgrade my account? - Top

Yes. You can upgrade your account at any time. If you are upgrading to an account with the same level of set-up fees as your current account, we do not charge a set-up fee for the upgrade. But if you are upgrading to an account with a higher level of set-up fees than your current account, we only charge you the difference in the set-up fees.
- Updated: March 25, 2000

7. Do you maintain backups of my data? - Top

Yes. We backup your web directory daily on redundant hard drives installed on each of our hosting servers.
- Updated: March 25, 2000

8. Do you offer dialup Internet access? - Top

No. We currently don't offer dialup access.
- Updated: March 25, 2000

9. What is virtual Web Hosting? - Top

We specialize in virtual web hosting, which means you can find a home for your web site on our high performance web servers and establish your presence on the Internet with your own unique domain name. This is a cost effective alternative to hosting your own web site internally. Our shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability and round the clock technical support, all at a fraction of the cost of doing it yourself.
- Updated: March 25, 2000

10. Can I access my domain without the "www" in front? - Top

Yes. You will be able to access your domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.
- Updated: March 25, 2000

11. What are your Network capabilities? - Top

You are hosted on our fiber optic network, which connects to the Internet through 4 redundant DS-3 multi-homed connections. This high-speed connectivity combined with exceptionally fast and reliable Dual Pentium III servers, guarantee fast access to all web sites housed within our network, and 99.9% uptime 24 hours a day, 365 days a year.
- Updated: March 25, 2000

12. What Operating System and Server Software is being used? - Top

All our systems run a customized version of RedHat, using the powerful Apache Web Server and Apache SSL Server for secure transactions.
- Updated: March 25, 2000

13. What type of hardware are you using? - Top

For maximum reliability all our servers are custom-built using the best components currently available in the industry. Since there are constant improvements in the hardware industry, we ensure that we upgrade all our systems every 3-4 months, thereby providing you access to the latest machines equipped with fast processors and lots of memory and storage space.
- Updated: March 25, 2000

14. Do you handle international orders? - Top

Yes. We are proud to currently house domains for customers in over 120 countries worldwide and can host any valid domain name extension. If you are interested in foreign domain name registrations, we provide you with useful resources to help link you to most registration services around the world.
- Updated: March 25, 2000

15. Will Server Side Includes (SSI) work on your servers? - Top

Yes. SSI's will parse on any page ending in .sht or .shtml.
- Updated: March 25, 2000

16. Can I add more disk space to my account? - Top

Yes. You may add additional disk space to your account by emailing changes@axxs.net with your requirements. As a customer you are charged @ $0.15/1MB, and this must be purchased in 10MB increments.
- Updated: March 25, 2000

17. What if I exceed my monthly transfer allowance? - Top

You will be notified by email ahead of time allowing you enough time to choose from our numerous Traffic Upgrade Levels. For traffic usage in excess of your monthly allowance, you will be billed @ $20/month for every additional 1GB used. A permanent traffic upgrade will provide monthly savings of up to 50%. Depending on your choice, simply fill out and submit the online application form. It's that easy!
- Updated: March 25, 2000

18. What is the cost for additional logins? - Top

The following are one-time set-up fees:

POP @ $5.00/each
FTP/POP @ $10.00/each
Telnet/FTP/POP @ $20.00/each

- Updated: March 25, 2000

19. Are third level domain names available? - Top

Yes. We can give you a third level domain name such as yourname.olm.net or if you have an existing domain with us anyname.yourdomain.com. The biggest advantage here is that registration is not needed, therefore there are no registration fees involved.
- Updated: March 25, 2000

20. Can I point additional domains to the same main page as my current domain? - Top

Yes. We can mirror your main web pages and mail system for a one time $25.00 set-up fee for each additional domain. This is a great way to expand the marketing of your present business.
- Updated: March 25, 2000

21. Can I host domains in the sub-directory of my main account? - Top

Yes. In order for you to be able to host domains in the sub-directories of your main account, you need the domain redirection feature. Please review our Portal or Webmaster Plans, as domain redirection is offered as a standard feature. The Webmaster Upgrade provides the ability to redirect parked domains to sub directories. This CGI based tool is intended for webmasters and web designers that maintain web sites for their clients, providing for easier maintenance and information updates through one login. We also provide a web interface so you can easily manage domains pointing to subdirectories
- Updated: March 25, 2000

22. Can I subdivide my space and resell it? - Top

Yes. We allow you to create sub-directories, which you can use to offer friends or clients disk space under your main account, as long as it is within our policy guidelines. You can also request additional FTP Accounts with limited access to a specific directory for a small additional set-up charge.
- Updated: March 25, 2000

23. Do you offer Technical Support? - Top

Yes. We provide with you 3 options to immediately contact our Support Staff:

24/7 web-based Support Desk that allows us to directly take your questions
Call us Toll Free @ 877-265-6638
Click Click2Call Me and have one of our technical service professionals call you

We also provide a number of online training courses in HTML, FrontPage and Java, all in HTML and fully searchable. We also offer an extensive Support Manual along with a detailed Support FAQ to provide you with answers to all support queries immediately. The Support FAQ is constantly being updated and offers a searchable archive of all support-related queries.
- Updated: March 25, 2000

24. How long does it take to set-up a new account? - Top

New accounts are set-up within 24 hours from the time we receive your order. Once your account is set-up, you will be emailed your Account Login information (User ID, Password & FTP hostname) along with some useful URLs to help you get started. You can immediately start uploading files to your new web site. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or domain modification.
- Updated: March 25, 2000

25. Can I use my account for commercial purposes? - Top

Yes. You can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information, products and services available to the users of the Internet community, and we provide our customers the necessary tools to develop a successful Internet business.
- Updated: March 25, 2000

26. Will I have unlimited access to my site for updates? - Top

Yes. You have unlimited access via FTP 24 hours a day 365 days a year. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.
- Updated: March 25, 2000

27. With the Webmaster account how will the URL appear? - Top

The visitors to the site will just be typing inthe the aliase domain name.

Example:

Main domain - fred.com
Subdirectory domain - wilma.com

A vistor types in http://wilma.com and automatically goes to http://wilma.com/wilma/.

Depending on the browser the visitor will see one of the following in the navigation window of there browser.

http://wilma.com/
http://wilma.com/wilma/

- Updated: March 29, 2000

28. How do I transfer files to my web site? - Top

Files must be transferred to the web server via File Transport Protocol (FTP). Internet providers such as AOL, CompuServe, and Prodigy may have a built-in FTP interface. If you need FTP, Telnet, mail, or other Internet software, visit www.shareware.com. Shareware.com is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginners who may not be familiar with FTP. Microsoft FrontPage users can "publish" their sites to our server and should not use FTP. - Updated: March 25, 2000

29. What is a virtual/true domain? - Top

A virtual/true domain is having your own domain name (http://www.your-name.com) without having to install expensive server hardware and software. With a virtual domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address (www.your-name.com) and by your own personal email address (you@your-name.com). Having your own domain name enables you to maintain the same email address (you@your-name.com) even if you change Internet providers. - Updated: August 1, 2000

For any questions please send email info@webstudiodesign.net , and we will respond via email. Please be as descriptive as possible.

PlusMail Roamer

1. Do I still get regular POP email boxes when I have PlusRoamer II?

2. What is PlusMail Roamer II?

1. Do I still get regular POP email boxes when I have PlusRoamer II? - Top

Yes. Each account also comes with a number of regular POP accounts that will allow you to pickup email with any standard email program like Netscape or Eudora.
- Updated: March 25, 2000

2. What is PlusMail Roamer II? - Top

This is a commercial product for processing email from
a web browser. This offers all the features of a regular email program with the flexibilty of being usable anywhere you have internet access and a browser. Unlike other web-based systems we have incorporated other services that make this a full Internet portal.
- Updated: March 25, 2000

Front Page

1. What are FrontPage server extensions?

2. What is a WebBot?

3. How do I get FrontPage server extensions installed?

4. Do you support FrontPage server extensions?

1. What are FrontPage server extensions? - Top

FrontPage extensions are CGI programs that provide the server side implementation of FrontPage. FrontPage communicates with the extensions via HTTP using a Remote Procedure Call (RPC). When the server sees the "POST" request addressed to the FrontPage server extensions it simply directs the request to the appropriate CGI program. The extensions implement authoring (uploading/downloading documents, ToDo lists), administration (setting end-user, author, and administrator privileges), and dynamic content (browse-time WebBot components). Without the FrontPage server extensions you will not be able to take advantage of the WebBots that are available through FrontPage. You also cannot author and administer your site using the tools provided as part of the FrontPage Editor/Explorer package.
- Updated: March 29, 2000

2. What is a WebBot? - Top

WebBots are the mechanism for invoking many of the interactive features built into FrontPage. These features are added to your site through the FrontPage Editor | Insert WebBot component
Some, such as ''Include'' and ''Substitution'' allow elements of your site to be entered once and included in any or all of the pages by inserting the Bot component referencing that element (e.g., a logo or navigation bar). Changes made to the 'master' element are made automatically to any page containing the referencing Bot.
Other Bots, such as Search, Table of Contents and Timestamp, control dynamic browse-time features. These Bots work behind the scenes to keep your site up-to-date for visitors.
- Updated: March 29, 2000

3. How do I get FrontPage server extensions installed? - Top

New Accounts: Check the box on the order form indicating that you want the FrontPage extensions. New domains that request FrontPage extensions when placing their order, will have the extensions installed within 24 hours.

Existing Accounts: To have the FrontPage server extensions installed on your existing site, email support@axxs.net with the following information:
Your domain name
Your user ID
Your request for FrontPage extensions
- Updated: March 29, 2000

4. Do you support FrontPage server extensions? - Top

Yes. We support Microsoft FrontPage in several ways:

We configure your site for FrontPage by installing and maintaining the server extensions.
We provide Technical Support related to the functionality of the extensions.
Our online FrontPage 98 & 2000 training courses provide you with resources that will help you solve problems, publish your FrontPage site, and learn techniques for getting the most from your FrontPage software.

- Updated: March 29, 2000

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M.R. Internet Sales

P.O. Box 4057

Hialeah, Florida 33014-0057

Ph: 305-828-7655

Fax: 305-362-5787

Email: info@webstudiodesign.net